Family Pet Health Center pledges to provide exceptional, compassionate, and personalized care to our clients and their pets in a such a way as to advance the family/pet/veterinary bond.
The doctors and staff at Family Pet Health Center are a compassionate and dedicated team committed to providing the highest level of veterinary care to our community. We honor the family/pet/veterinary bond and treat our clients and their pets with utmost respect and dignity. We provide a safe, clean environment for our patients while maintaining a caring and comfortable atmosphere for our clients. We believe in the value of preventative health care and client education to increase the quality of life for our patients. We are thankful for the opportunity we are given to help and serve in this capacity and we understand that our attitudes and actions have an effect on everything around us.
We the Family Pet Health Center Team promise to:
- Treat our patients, clients and community with respect and dignity
- Approach every interaction with honesty, kindness,
- compassion and professionalism
- Provide a safe, clean environment for our patients
- Maintain and caring, comfortable and safe atmosphere for our clients
- Increase the knowledge and talent of our team to bring the highest level of comprehensive veterinary care to our patients
- Increase the quality of life for our patients through
- preventative health care, reliable client education and relief of pain and discomfort
Our standards of quality veterinary care include:
- A comprehensive physical exam is necessary for annual wellness vaccines to be administered and for illnesses to be diagnosed.
- Accurate diagnoses of illnesses may require diagnostic testing.
- The management and/or resolution of illnesses may require follow-up exams or diagnostic testing.
- A current doctor/patient relationship is defined as the patient having had a comprehensive physical exam within the previous 12 months.
Client Code of Conduct
- All Family Pet Health Center team members, clients and patients must be treated with respect at all times.
- Pets must be leashed or in a carrier while in the parking lot, lobby, hallways and any other area of the clinic where they may encounter other people and pets.
- Any concerns regarding your pet’s care or our client service will be addressed respectfully with a member of the management team.
- Punctuality for appointment times.
- Please understand that emergencies and urgent visits may unexpectedly affect our schedule. We ask for your understanding as we provide life-saving care to these pets and remember that we will do the same for your pet if/when the need arises.
- Twenty-four business hours notice for filling medication and food orders.
The following behaviors will not be tolerated:
- Verbal abuse, malicious or harmful statements about others, profanity or disrespect.
- Any form of harassment or bullying.
- Discriminatory comments or actions.
- Intimidation tactics and/or making threats
- Failure to comply with the requests of our staff, including leashing/restraining your pet, wearing a mask, etc.
We reserve the right to discontinue services immediately if you are in violation of this code of conduct.
Dr. Aldon S. Einoris originally started the “Animal Hospital” in the 1930’s. In addition to his practicing veterinary medicine, he was also a barber and the original building housed both the barber shop and the veterinary clinic.
Dr. Bruce Hostrawser purchased the practice from Dr. Einoris in 1952 or 1953. In 1963, he had most of the original building torn down and the current building was erected. Some of the original building still remains at the back of the clinic.
Dr. Michael Rausch started working for Dr. Hostrawser in 1975, and in 1978, purchased the business from him. Dr. Jack Opsahl worked with Dr. Rausch from 1984-1990. Dr. Opsahl returned to Animal Hospital of South Bend in 1995 and purchased the practice from Dr. Rausch in 1998. Dr. Stephenie Rensberger began working at Animal Hospital of South Bend in the spring of 2000.
To better describe our complete health care facility, it was decided to change the name from Animal Hospital of South Bend to Family Pet Health Center. The name was officially changed in 2004.
In 2008, Dr. Lance Huffer and Dr. Rensberger bought Family Pet Health Center and Dr. Mathew Rock came aboard full-time. In April of 2016, Dr. Huffer decided to merge Lakeville Veterinary Clinic, his practice in Lakeville, IN, with Family Pet Health Center.
In 2016, Family Pet Health Center bought the River Park Furniture Store and began renovations to turn it into a new veterinary clinic. The new building officially opened its doors in August of 2016.
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