New Client Information

Welcome to Family Pet Health Center! In order for us to provide you with exceptional service, please share information with use about you and your pet(s). Our mission is to provide our clients with the very best loving, compassionate veterinary health and wellness care from the time we say “hello” to beyond “goodbye.”
We the Family Pet Health Center Team promise to:

  • Treat our patients, clients and community with respect and dignity.
  • Approach every interaction with honesty, kindness, compassion and professionalism.
  • Provide a safe, clean environment for our patients.
  • Maintain and caring, comfortable and safe atmosphere for our clients.
  • Increase the knowledge and talent of our team to bring the highest level of comprehensive veterinary care to our patients.
  • Increase the quality of life for our patients through preventative health care, reliable client education and relief of pain and discomfort.

Our standards of quality veterinary care include:

  • A comprehensive physical exam is necessary for annual wellness vaccines to be administered and for illnesses to be diagnosed.
  • Accurate diagnoses of illnesses may require diagnostic testing.
  • The management and/or resolution of illnesses may require follow-up exams or diagnostic testing.
  • A current doctor/patient relationship is defined as the patient having had a comprehensive physical exam within the previous 12 months.

Client Code of Conduct

The Family Pet Health Center team is dedicated to partnering with families to make a difference in the lifetime of their pets through compassionate and personalized care. In order to maintain a positive and productive relationship, we require the following:

  • All Family Pet Health Center team members, clients and patients must be treated with respect at all times.
  • Pets must be leashed or in a carrier while in the parking lot, lobby, hallways and any other area of the clinic where they may encounter other people and pets.
  • Any concerns regarding your pet’s care or our client service will be addressed respectfully with a member of the management team.
  • Punctuality for appointment times.
  • Please understand that emergencies and urgent visits may unexpectedly affect our schedule. We ask for your understanding as we provide life-saving care to these pets and remember that we will do the same for your pet if/when the need arises.
  • Twenty-four business hours notice for filling medication and food orders.

The following behaviors will not be tolerated:

  • Verbal abuse, malicious or harmful statements about others, profanity or disrespect.
  • Any form of harassment or bullying.
  • Discriminatory comments or actions.
  • Intimidation tactics and/or making threats.
  • Failure to comply with the requests of our staff, including leashing/restraining your pet, wearing a mask, etc.

All fees are due at the time of service. For your convenience, we accept cash, check, MasterCard, Visa, Discover, American Express, and CareCredit.
We often receive calls indicating that someone has found your pet or needs information in regards to your pet. Due to privacy laws, we need your permission to give out your information – such as your name, address, telephone number, and your pet’s vaccine status.