TEMPORARY CLOSURE NOTICE - CLICK TO READ
Dear valued clients,
We have made the difficult decision to close our clinic for two weeks due to an unforeseen staff shortage that will inhibit our ability to provide quality patient care. This decision was not made lightly, but we must prioritize the safety of our staff, clients and patients.
We will be “closing our doors” so to speak at 5 pm today (April 2, 2021) and we will reopen Monday, April 19, at 8:00 am. We are unable to take on additional patients today and send our earnest appreciation to those of you who have been so kind and flexible in moving your appointments. This is not a situation any of our staff wants for our patients and clients, so your understanding and compassion means so much more than you know. If you have not received a call to reschedule your appointment, you will be receiving one soon.
If you have an emergency over the next two weeks, please contact either North Central Veterinary Emergency Center at (219) 785-7300 or Northeast Indiana Veterinary Emergency & Specialty Hospital at (260) 426-1062. We are currently contacting local clinics to see if they are able to take on any of our clients with emergencies during their normal business hours. So far, we have heard from Lincolnway Veterinary Clinic and they will see emergencies during their business hours. We are waiting to hear back from a few other area clinics and will update you with this information as we receive it.
We are available for medication and food pick up until 5:00 pm today, April 2, 2021. We ask for your patience as we anticipate longer than “new normal” hold times. There are several options if your pet needs a medication refill over the next two weeks. You may request the medication through our online pharmacy at https://familypethealthcenter.securevetsource.com/site/view/HomeDelivery.pml or leave a message on our voicemail if you prefer to have the medication called into a pharmacy of your choice. We will have a staff member coming in each business day to address prescription refills. Unfortunately, these staff members will not be available for order pick-up or to schedule appointments for when we open.
We apologize for the inconveniences caused and we are saddened that we need to take this break from caring for our amazing and beloved patients and clients. We are looking forward to getting back in the clinic on April 19 to do what we love – working with you and your pets!
With sincere gratitude for your understanding,
Dr. Stephenie Rensberger & Dr. J L Huffer